Terms & Conditions
Payments
We use the WeTravel platform for international transactions. It has options for many different currencies including US Dollars, Euros and more. The platform allows you to process the booking fees using a credit card or if you have a US/EU bank account, you’ll have the option of making a direct transaction with no extra fees. Some services offered by Beautiful Tours might require payment directly to drivers, guides or other collaborators, and should be paid in cash at the moment of receiving the services. Any and all instances where the client is required to use cash will be expressedly stated and agreed upon using direct communication between the client and our company before finalizaing a booking confirmation. There shall be no hidden fees.
Cancellation Policy
Applies to bookings properly confirmed via email.
Prepaid reservations canceled with a minimum 24 hours prior to the scheduled pick up time, will be refunded in full minus any credit card or 3rd party fees incurred in the transactions.
Prepaid reservations that are cancelled with less than 24 hours prior to the scheduled pick of time, are entitled to partial refund of up to 50% minus any credit card or 3rd party fees incurred in the transactions.
Prepaid reservations that are cancelled with a less than 12 hours prior to the scheduled pick of time, are not entitled to a refund.
Security of Passengers
The security of the passengers is one of our top priorities. All our vehicles are certified by the Land Transportation and Transit Authority. Our vehicles are also inspected and certified by the Panama Tourism Authority to ensure safety and standards of quality. All our drivers are certified by the Land Transportation and Transit Authority and most also have their badges as certified Tour Guides by the Panama Tourism Authority which requires CPR and Basic First Aid Certification.
Privacy
All the information gathered to make the reservations is strictly confidential. We do not provide name, addresses, numbers, email or any other type of personal information to other companies or persons, unless is the specific collaborator or affiliate that will provide the service you’ve contracted.
Delays and Unforseeables
Beautiful Tours and our affiliates are not responsible for delays caused by road works, traffic congestions, natural phenomenon, or any other type of conditions outside our control. Any additional expenses generated by clients as a result of direct delays in the itineraries for transfers and tours, including missing connections or delays in sites or agreed establishments are sole responsibility of the clients in case of occurrence.
Stolen or Lost Items
Beautiful Tours will strive to return any and all forgotten items in our vehicles. Beautiful Tours and it’s staff is not responsible for any items lost or left behind in the vehicles or tour destinations, visits, hikes or otherwise during transfers or tours. Beautiful Tours and it’s staff are not responsible for lost, stolen, damaged or misplaced items. Clients must act responsibly regarding their belongings at all times. Additional shipping fees that are generated to return these items to other countries will be responsibility of the owner of the goods. Use common sense, properly check and identify your bags, briefcases, laptops, and keep track of your luggage. Most common items left behind are cellphones, chargers, hats, sunglasses and small bags with souvenirs.
Tipping
We encourage you to tip your guides and drivers. In Panama tipping is not mandatory and is considered a reflection of the quality of service. Generally, the local culture considers a 10%-20% tip as the standard show of appreciation for good to excellent service. Tipping is completely at your discretion and consideration. Any tips are handled directly between you the client and the person providing the service.